Refund Policy

Last updated: July 3, 2026

1. Pay-Per-CV Credits

Credits are non-refundable once used. If a credit was consumed due to a technical error on our side (e.g. the AI failed to generate output), we will restore the credit to your account upon request.

To request a credit restore, email us at support@aplioo.co within 7 days of the issue, with a description of what went wrong.

2. Monthly Pro Subscription

• You may cancel your subscription at any time.
• No refunds are issued for the current billing period after payment has been processed.
• You will retain access to Pro features until the end of the paid period.
• If you were charged in error (e.g. duplicate charge), you are entitled to a full refund. Contact us within 14 days.

3. Exceptions

We may issue refunds at our discretion in cases of:

• Significant technical failure on our part
• Accidental duplicate purchase
• First-time users who experienced a critical bug that prevented them from using the Service

4. How to Request a Refund

Email support@aplioo.co with:

• Your account email
• Date of purchase
• Description of the issue
• Order/transaction ID (if available)

We aim to respond within 2 business days.

5. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card provider. We are committed to resolving issues fairly and quickly.